Overview of the year

Financial overview

  • Group revenue

    £10.0bn

    1.3%*

  • Underlying Group profit before tax

    £665.2m

    5.8%

  • Group profit before tax

    £564.3m

    14.2%

  • Interim + final dividend

    6.2p +
    10.8p =
    17.0p

    level

  • Underlying Group earnings per share

    32.7p

    6.3%

  • Group earnings per share

    29.2p

    10.2%

UK

Our UK turnover is split between Food (54%) and General Merchandise (46%). With 766 stores across the UK and a growing e-commerce business, we sell high-quality, great value food and remain the UK market leaders in womenswear, lingerie and menswear. Read more on Our brand

  • General Merchandise revenue

    £4.1bn

    2.4%

  • Food revenue

    £4.9bn

    3.9%

  • Number of UK stores

    766

    35 net new stores

Multi-channel

From browsing through to purchase and delivery, we aim to provide the best shopping experience for our customers. Whether in stores, online or by phone, we offer a convenient service for all our customers – however and whenever they choose to shop with us. Read more on Multi-channel

  • Multi-channel revenue

    £651.8m

    16.6%

  • Weekly site visits

    3.6m

    18%

  • Shop Your Way stores

    476

    21 stores

International

We are making the M&S brand even more accessible to customers around the world. We now operate in 51 territories across Europe, the Middle East and Asia and continue to grow our international presence through a multi-channel approach. Read more on International

  • International revenue

    £1.1bn

    4.5%*

  • International stores

    418

    31 net new stores

  • Territories

    51

    8 new markets

Plan A

Certified Carbon Neutral

We aim to become the world's most sustainable retailer and Plan A, our eco and ethical programme, is at the very heart of how we do business. More than five years since launch, we continue to extend the influence of Plan A – engaging our employees, suppliers and customers. Read more on Plan A

  • Total Plan A commitments

    180

  • Commitments achieved

    139

  • Commitments on plan

    31

* Group revenue and International revenue increases are stated on a constant currency basis throughout the directors' report. Using actual rates Group revenue was up 0.9% and International revenue was up 0.9%.